"Frequently Asked Questions"
Can I bring my pet?
Yes, our hotels allow both assistive animals and pets.
Do you accept credit cards at the reception desk?
Yes, you may pay for anything at our reception desk with any debit or credit card.
Are your reception desks 24 hours?
Most of our reception desks are open 24/7. Please call ahead if you are certain to need a reception desk at irregular hours.
How fast is your Free Wifi?
During peak hours, maintains below 250ms ping and above 2mb/s upload and downoad per user. Excludes Terracana, which has the central wifi in the main lodge for all users.
When is Check In/Out?
Check in at 4 PM, check out at 11 PM - but you may use our exclusive facilities all day on the day of check out.
Hotels may offer free hot, well rounded continental breakfasts for all our guests. Need to contact specific hotel for more information
Are there booking fees, cancellation fees, or hidden fees?
No, excepting a cancellation fee for cancellations within 24 hours of the reservation date.
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