Yes, our hotels allow both assistive animals and pets. (Hotel fees may vary.)

Are your reception desks 24 hours?

Most of our reception desks are open 24/7. Please call ahead if you require a reception desk at irregular hours.

When is Check In/Out?

Check-in is at 4 PM, check-out at 11 AM - but you may use our exclusive facilities all day on the day of check-out. Redeem your INNPOINTS © for early check-in and late check-out

Are there booking fees, cancellation fees, or hidden fees?

No, except a fee for cancellations within 24 hours of the reservation date.

Do you accept credit cards at the reception desk?

Yes, you may pay for anything at our reception desk with most major debit or credit cards.

How fast is your Free Wifi?

During peak hours, maintains below 250ms ping and above 2mb/s upload and downoad per user. Excludes Terracana, which has the central wifi in the main lodge for all users.

Continental Breakfast?

Most of our hotels offer free deluxe continental breakfasts for all our guests.

INNRewards is our loyalty program to reward guests.

Our leadership in

Sustainable Tourism

Our Commitment to Sustainable Tourism

INNhotels is dedicated to leading the way in sustainable tourism. Committed to the Sustainable 2030 Pledge in partnership with GreenStep, we perform thorough green assessments to certify all our properties. Our dedicated Green Team continually works on projects to enhance our practices, ensuring INNhotels exceeds environmental standards. Explore how each stay with us contributes to a greener planet.

StayINN Green

StayINN Green is INNhotels' commitment to sustainaility, focusing on reducing our carbon footprint, conserving resources, and supporting commuity environmental projects. It is about making each guest's stay environmentally responsible and contributing positively towards our planet's future.

INNhotels amenities

100% planet friendly with biodegradable packaging and enviro-friendly ingredients that are kind to our waterways.

Water & Energy Conservation

INNhotels towel and linen reuse program saves over 480,000 gallons of water and 3,120 gallons of laundry soap annually. The reduction of laundry also greatly supports energy conservation.

We Reuse & Recycle

We use 100% biodegradable garbage bags and to-go containers made from recycled material to ensure our operational footprint is considerate of the impact our business has on the planet.
Our environmentally friendly linens are made from 100% recycled polyester and certified by the Global Recycled Standard.

our mandate

Considering the Greater Good

We are grateful to be part of a growing consciousness that is bigger than ourselves.

Taking Action

We have made a commitment to look at changes in every part of our operation from the ground up.

Education

We will continue our learning & efforts in all aspects of social responsibility and environmental concern, sharing our success with others.

Finding Options

We are becoming better able to consider the impact of every one of our choices and will support others in share these resources.

Making Choices

We will keep introducing better practices and together make bigger steps towards our greater purpose

Setting Goals

That is, as it has always been, to sustain our operations, support staff, enrich the lives of our guests and make a positive impact in the world.

Take the 2030 Sustainable Tourism Pledge

Join us in our commitment to a sustainable future by taking the 2030 Sustainable Pledge with GreenStep. As an organization dedicated to Sustainable Tourism, GreenStep evaluates and creates action plans to enhance your organization's environmental practices, helping you make a positive impact on our planet.

View GreenStep

community

We are committed to investing in the communities where we do business.

ShopINN Local

Fostering community development through local engagement, ShopINN Local is a cornerstone initiative of INNhotels. This program supports and promotes local businesses in Alberta and British Columbia, offering guests a unique local shopping experience that directly benefits the surrounding areas.

Rocky Mountain Art Tour

Experience local culture with the self-guided Rocky Mountain Art Tour. This initiative celebrates and supports local artists, enhancing the cultural experiences of our guests while contributing to the artistic heritage of the region.

Levasseur
Community Trust

We strongly believe in giving back. In 2021 we launched the Levasseur Community Trust in honour of our company's founder Gerry Levasseur to help local community charities.

Veritree

Our partnership with Veritree underscores our commitment to environmental restoration. This collaboration focuses on tangible, measurable reforestation efforts, helping to rejuvenate ecosystems and promote biodiversity.

Soap For Hope

Through the Soap for Hope program, we collect and donate unused bar soap and bathroom amenities to support those in need. Dedicated to enhancing health and dignity, Soap for Hope operates on the fundamental belief that hygiene shouldn't be a privilege, but accessible to al.

Pitch-In

INNhotels participates in the yearly Pitch-In program, bringing our teams and local communities together for an organized Spring Clean-Up. We have created a friendly contest between our properties and hold a celebratory BBQ for all volunteers, fostering a shared commitment to environmental care.

Indigenous Cultural Awareness

In 2021, we took a significant step forward in our dedication to Truth and Reconciliation by introducing Indigenous Cultural Awareness Training for our employees. By offering training and employment opportunities, we're fostering inclusivity and community within our workplace.

Events

Pets

About Us

Sustainable Tourism

Our Commitment to Sustainable Tourism