Frequently Asked Questions
Can I bring my pet?
Yes, our hotels allow both assistive animals and pets. (Hotel fees may vary.)
Do you accept credit cards at the reception desk?
Yes, you may pay for anything at our reception desk with most major debit or credit cards.
Are your reception desks 24 hours?
Most of our reception desks are open 24/7. Please call ahead if you require a reception desk at irregular hours.
How fast is your Free Wifi?
During peak hours, maintains below 250ms ping and above 2mb/s upload and downoad per user. Excludes Terracana, which has the central wifi in the main lodge for all users.
When is Check In/Out?
Check-in is at 4 PM, check-out at 11 AM - but you may use our exclusive facilities all day on the day of check-out.
Are there booking fees, cancellation fees, or hidden fees?
No, except a fee for cancellations within 24 hours of the reservation date.