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Frequently Asked Questions

Yes, our hotels allow both assistive animals and pets. (Hotel fees may vary.)

Yes, you may pay for anything at our reception desk with most major debit or credit cards.

Most of our reception desks are open 24/7. Please call ahead if you require a reception desk at irregular hours.

During peak hours, maintains below 250ms ping and above 2mb/s upload and downoad per user. Excludes Terracana, which has the central wifi in the main lodge for all users.

Check-in is at 4 PM, check-out at 11 AM - but you may use our exclusive facilities all day on the day of check-out.

No, except a fee for cancellations within 24 hours of the reservation date.