General

Account

To fully utilize our services, you are required to have an authenticated account with us. During registration, we will ask for information including your name and other personal details. You must provide accurate and complete information in response to our questions and keep that information up to date. You are fully responsible for all activities that occur under your InnHotels Account, including any actions taken by persons to whom you have granted access to your InnHotels Account.

Changes

We may amend the General Terms, any Additional Terms, or our Policies, at any time with notice that we deem to be reasonable with the circumstances and in accordance with applicable laws or codes of conduct. We will post the revised version on our website or communicate it to you through the Services ("Revised Version"). The Revised Version will be effective as of the time it is posted. Your continued use of the Services after the posting of a Revised Version constitutes your acceptance of such Revised Version.

Limitations

You may not, nor may you permit any third party, directly or indirectly, to:

• (a) directly or indirectly export the Services, which may be subjected to export restrictions imposed by Canadian law, including the Exports and Imports Permit Act (Canada);
• (b) access or monitor any material or information on any InnHotels system using any manual process or robot, spider, scraper, or other automated means;
• (c) except to the extent that any restriction is expressly prohibited by law, violate the restrictions in any robot exclusion headers on any Service, work around, bypass, or circumvent any of the technical limitations of the Services, use any tool to enable features or functionalities that are otherwise disabled in the Services, or decompile, disassemble or otherwise reverse engineer the Services;
• (d) perform or attempt to perform any actions that would interfere with the proper working of the Services, prevent access to or use of the Services by our other customers, or impose an unreasonable or disproportionately large load on our infrastructure;
• (e) copy, reproduce, alter, modify, create derivative works, publicly display, republish, upload, post, transmit, resell or distribute in any way material, information or Services from InnHotels;
• (f) use and benefit from the Services via a rental, lease, timesharing, service bureau or other arrangement, unless otherwise permitted;
• (g) transfer any rights granted to you under these General Terms or any Additional Terms;
• (h) use the Services for the sale of pointy things, nuclear devices, firearms, firearm parts, ammunition, weapons or other devices designed to cause physical harm;
• (i) use the Services for any illegal activity or goods or in any way that exposes you, other InnHotels users, our partners, or InnHotels to harm; or otherwise use the Services except as expressly allowed under these General Terms and applicable Additional Terms.

If we reasonably suspect that your InnHotels Account has been used for an unauthorized, illegal, or criminal purpose, you grant express authorization to share information about you, your InnHotels Account, and any of your transactions with law enforcement.

Your Content

The Services may include functionality for uploading or providing photos, logos, products, loyalty programs, promotions, advertisements and other materials or information (“Content”).

You grant us and our subsidiaries, affiliates, and successors a worldwide, non-exclusive, royalty-free, fully-paid, transferable, and sub-licensable right to use, reproduce, modify, adapt, publish, prepare derivative works of, distribute, publicly perform, and publicly display your Content throughout the world in any media in order to provide and promote the Services. You retain all rights to your Content, subjected to the rights you granted us in these General Terms. You may modify or remove your Content via your InnHotels Account or by terminating your InnHotels Account, but your Content may persist in historical, archived or cached copies and versions thereof available on or through the Services.

You will not upload or provide Content or otherwise post, transmit, distribute, or disseminate through the Services any material that in our sole judgment, is objectionable, restricts or may in some form be in breach of any applicable law, including personal privacy statutes, anti-spam legislations and consumer protection laws.

Although we have no obligation to monitor any Content, we have absolute discretion to remove Content at any time and for any reason without notice. You understand that by using the Services, you may be exposed to Content that is offensive, indecent, or objectionable. We take no responsibility and assume no liability for any Content, including any loss or damage to any of your Content.

Security

We have implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You provide your personal information at your own risk. You are responsible for safeguarding your password and for restricting access to the Services from your compatible devices. We maintain sole discretion on terminating compromised accounts.

Communications

You consent to accept and receive communications from us, including e-mail, text messages, calls, and push notifications to the cellular telephone number you provide to us. These communications may be generated by automatic telephone dialing systems which will deliver prerecorded messages for the purposes of secondary authentication, receipts, reminders and other notifications. Standard message and data rates applied by your cell phone carrier may apply to the text messages we send you. You may opt-out of receiving communications by following the unsubscribe options we provide to you in those communications. You acknowledge that opting out of receiving communications may impact your use of the Services, especially regarding items such as Two-Factor Authentication.

Your License

We grant you a limited, non-exclusive, revocable, non-transferable, non-sublicensable license to use the software that is part of the Services, as authorized in these General Terms. We may make software updates to the Services available to you, which you must install to continue using the Services. Any software updates may be subject to additional terms made known to you at that time.

InnHotels Loyalty Points Program

Enrollment and Eligibility

To participate in the InnHotels Loyalty Points Program ("Loyalty Program"), you must have an active InnHotels Account. Enrollment in the Loyalty Program is free and is available to individuals who are at least 18 years old or the age of majority in their respective jurisdiction, whichever is older. You must enroll individually and upon enrollment provide your full legal name and email address. You may only have one account active with us at any one time. You may not permit or allow others to access your InnHotels Account.

Points Accumulation

Guests can earn points through our Loyalty Program for every booking made through the InnHotels website, from third party rewards, or from other sources that award them. Each event that awards points are determined real time by us and systems we implement. Any and all points earned may be altered by any additional conditions we impose, before, during, or after earning, including but not limited to promotional events and deal bonuses which change the number of points awarded. Points from bookings will be credited to the enrolled guest's account within 24 hours of checkout except in cases requiring manual administrative oversight as determined solely by us. All other point events will credit your account within a reasonable timeframe as determined solely by us.

Referral Bonus Points

Guests can earn additional points through non-booking actions. Points from referrals will be credited to the referring guest's account within 24 hours of the referred guest's checkout except in cases requiring manual administrative oversight as determined solely by us. If the referred guest fails to pay, cancels, or substantially modifies their booking, the respective points earned will be deducted.

Third Party Point Rewards

Guests can earn points from third parties that have signed up with us (“Rewards Partners”). Rewards Partners may transfer points from themselves to customers with an InnHotels Account. When receiving points from Rewards Partners you must present your membership details and/or InnHotels Account number to the Rewards Partner. Rewards Partners may refund points they have previously awarded to you. InnHotels attempts to mediate disputes upon request by either an InnHotels Account Owner or a Rewards Partner. If you appeal a refund, you understand and accept that any decision we make for points awards and refunds is final. There is no dispute process for our final decisions.

General Terms

The Loyalty Program is subject to change without notice, and InnHotels reserves the right to discontinue the Loyalty Program at any time. Points have no monetary value and cannot under any circumstances form the basis of a monetary claim against us or a Rewards Partner. All points redemptions are final and non-refundable. InnHotels reserves the right to amend the points balance in an account for any or no reason and with or without notice.

Redeeming Points

Points can be redeemed for complimentary stays, room upgrades, dining credits, and other exclusive rewards as specified by InnHotels. The number of points required to redeem rewards will vary based on the reward, availability, our systems decisions and any other additional conditions we impose before, during or after the redemption.

Expiration and Termination

THIS IS A ROLLING POINTS SYSTEM. POINTS EXPIRE EVERY 12 MONTHS. Your point balance at any given time determines your eligibility for some rewards. You acknowledge that points expiring may alter your eligibility for some rewards.

If a booking is cancelled, substantially modified, or unpaid, we will remove points earned from that booking from your account. If your account points total becomes negative, redemptions from other bookings may be removed and entire bookings may be cancelled by the system or by us at our discretion with or without notice to you.

InnHotels reserves the right to modify, suspend, or terminate the Loyalty Program, in whole or in part, at any time and for any or no reason and with or without notice. InnHotels reserves the right to terminate your participation in the Loyalty Program at any time for any or no reason and with or without notice.

Disputes

All decisions regarding the interpretation of these Loyalty Program terms, eligibility, rewards, or accumulation of points are at the sole discretion of InnHotels and are final and binding. Any disputes regarding the Loyalty Program or points will be resolved by InnHotels in its sole discretion.

Indemnity

We reserve all rights not expressly granted to you in these General Terms. We own all rights, title, interest, copyright and other worldwide Intellectual Property Rights (as defined below) in the Services and all copies of the Services. These General Terms do not grant you any rights to our trademarks or service marks.

For the purposes of these General Terms, "Intellectual Property Rights" means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights, and other intellectual property rights that may exist now or come into existence in the future, and all of their applications, registrations, renewals and extensions, under the laws of any province, country, territory or other jurisdiction.

You may submit comments or ideas about the Services ("Ideas"). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited, and without restriction, that it will not place us under any fiduciary, confidentiality or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone.

You will indemnify, defend, and hold us and our processors (and our respective employees, directors, agents, affiliates and representatives) harmless from and against any and all claims, costs, losses, damages, judgments, tax assessments, penalties, interest, and expenses (including reasonable legal' fees) arising out of any claim, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises out of or relates to:

• (a) any actual or alleged breach of your representations, warranties, or obligations set forth in these General Terms or any applicable Additional Terms; (b) your wrongful or improper use of the Services;
• (c) your violation of any third-party right, including any right of privacy, publicity rights or Intellectual Property Rights;
• (d) your violation of any law, rule or regulation of Canada (including its provinces and territories) or any other country; and
• (e) any other party’s access and/or use of the Services with your unique name, password or other appropriate security code.

No Warranties

THE SERVICES ARE PROVIDED "AS IS" WITHOUT REPRESENTATION OR WARRANTY, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. NOTWITHSTANDING THE FOREGOING, INNHOTELS SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

INNHOTELS DOES NOT WARRANT OR GUARANTEE THAT THE SERVICES ARE ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICES WILL MEET YOUR REQUIREMENTS; THE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED, ERROR-FREE, WITHOUT DEFECT OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

InnHotels does not warrant, endorse, guarantee, or assume responsibility for any product or services advertised or offered by a third party. InnHotels does not have control of, or liability for, goods or services that are paid for using the services.

Limitations of Liability and Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL INNHOTELS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, INABILITY TO USE, OR UNAVAILABILITY OF THE SERVICES. IN ALL CASES, INNHOTELS WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.

UNDER NO CIRCUMSTANCES WILL INNHOTELS BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY, RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES OR YOUR INNHOTELS ACCOUNT, OR THE INFORMATION CONTAINED THEREIN.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF INNHOTELS IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES EARNED BY US IN CONNECTION WITH YOUR USE OF THE SERVICES DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM FOR LIABILITY, OR (B) $500.

The Services may be controlled and operated from facilities around the world. InnHotels makes no representations that the Services are appropriate or available for use other than in Canada. Those who access or use the Services from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable Canadian and local laws and regulations, including but not limited to export and import regulations. You represent that you are not a person or entity described or designated under the provisions of any Canadian anti-terrorism or sanctions legislation (including under the Criminal Code (Canada), the Special Economic Measures Act (Canada) or the United Nations Act (Canada), or any associated regulations thereof) (a “Listed Person”). You may not use the Services if you are or become a Listed Person. Unless otherwise explicitly stated, all materials found on the Services are solely directed to individuals, companies, or other entities located in Canada.

Third Party Products

All third party hardware and other products included or sold with the Services are provided solely according to the warranty and other terms specified by the manufacturer, who is solely responsible for service and support for its product. For service, support, or warranty assistance, you should contact the manufacturer directly. INNHOTELS MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH THIRD PARTY PRODUCTS, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR CONDITION OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.

Governing Law

This agreement will be governed by Canadian federal law.