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Coronavirus

On March 11, 2020, the World Health Organization (WHO) assessed COVID-19 as a pandemic. This is a rapidly evolving situation and there are ongoing investigations with more information available at the Centers for Disease Control and Prevention(CDC). The Government of Canada through the Public Health Agency of Canada (PHAC) and other organizations continues to work closely with its international partners, including WHO & CDC, to reduce risks to Canadians and the global community.

We are closely monitoring these agencies regarding the novel Coronavirus (COVID-19) and are committed to following the policies as set out by the federal, provincial and local health departments. Our thoughts are with all those around the world that have been affected by COVID-19. The well-being of our guests, staff, business associates, families and communities is of paramount concern to us. We encourage everyone to avoid unnecessary travel and take every precaution during this pandemic.

As an essential business, we remain open and our hotels continue to address the fluid situation manifesting itself around the COVID-19 outbreak and take precautions to keep everyone safe. As a company, we can assure you that we are taking every precaution and acting with the utmost care and consideration. “We’re all INN this together”

Below are some steps we’re taking to help mitigate the risks:

• We have formed a COVID-19 Response Team and meet with teams at each of our properties to provide around the clock assistance.
• Our teams are assessing the situation on an ongoing basis to ensure proper updated protocols are put in place.
• Our hotels have been provided detailed information and instructions and are communicated with regularly by COVID-19 Response Team.
• Staff are monitored and communicated with regularly with additional training provided on all updated policies as needed.
• We have increased the frequency of cleaning and continue the use of hospital-grade disinfectant.
• Staff cleanliness includes washing hands regularly with soap and water and only using hand sanitizer and gloves as appropriate following recommended protocols.
• Hotels are reporting all issues, and consulting with us in their responses
• We are consulting with outside agencies and sharing best practices as needed.
• Our entire company has cancelled staff functions, social gatherings and promotional events until further notice.
• Our hotels are postponing or cancelling large group bookings and functions.
• Our hotels have adjusted food and beverage service or shut down  facilities.
• Our hotels have shut down most amenities such as pools and spas and are monitoring other recommendations being made.
• We are advising all hotels to follow the highest standards as they are being released to address all potential risks.
• We have shut down restaurant services and offered take out/groceries wherever possible.
• We are shutting down a couple of our hotels, which we considered non-essential.
• The team is accessing all potential risks with preparations to act in emergency situations as required.
• Staff health is monitored carefully, with new policies communicated regularly. 
• People cannot lose their jobs for getting sick or having to go into quarantine.
• We are creating opportunities for staff to work from home wherever possible.
• We are providing staff with information on government financial assistance that might be available to them.
• Establishing an emergency relief fund to ensure additional support is available according to the terms outlined in the fund.

These are current emergency health policies we have adopted:

• Any staff or guest that have returned or are arriving from outside of Canada are to self-isolate for 14 days.
• Staff and guests are to self-isolate if they or a family member have been in contact with international travellers or anyone infected with COVID-19.
• If anyone or any immediate family member is not feeling well, they are to immediately self-isolate until assessment is complete.
• All cases of sickness must be reported, and they must receive proper clearance before returning to hotel.
• Any staff member or guest with COVID-19 symptoms, must self-isolate, report their condition immediately, and people they have been in contact with.

Our hotels have made changes to their booking policies to offer our guests added comfort and protection.

• All reservations can be changed or cancelled at no charge, if confirmed a minimum of 24 hours before a scheduled arrival.
• Cancellation charges will be waived for quarantine or treatment related cancellation, if confirmed prior to the time of arrival.
• Our Hotels each offer additional incentives or terms, please contact them directly to learn more
• If a travel site was used to make a reservation they will need to be contacted directly for changes.
• Reservations made directly with us can be changed by contacting each hotel directly.
• Contact Information for all of the hotels is provided below.