Yes, our hotels allow both assistive animals and pets. (Hotel fees may vary.)

Are your reception desks 24 hours?

Most of our reception desks are open 24/7. Please call ahead if you require a reception desk at irregular hours.

When is Check In/Out?

Check-in is at 4 PM, check-out at 11 AM - but you may use our exclusive facilities all day on the day of check-out. Redeem your INNPOINTS © for early check-in and late check-out

Are there booking fees, cancellation fees, or hidden fees?

No, except a fee for cancellations within 24 hours of the reservation date.

Do you accept credit cards at the reception desk?

Yes, you may pay for anything at our reception desk with most major debit or credit cards.

How fast is your Free Wifi?

During peak hours, maintains below 250ms ping and above 2mb/s upload and downoad per user. Excludes Terracana, which has the central wifi in the main lodge for all users.

Continental Breakfast?

Most of our hotels offer free deluxe continental breakfasts for all our guests.

What is INNHotels VIP Rewards?

INNHotels VIP Rewards is our loyalty program to reward guests.

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Earn 1 Point for every $1 spent on Direct bookings at INNhotels
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BENEFIT BY TIERS	VIP	SILVER	GOLD	PLATINUM	DIAMOND
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VIP Pet Packages
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VIP 10% Discount on Hotel Retail Items
Early CheckIn/Late CheckOut when available
Annual draw - Two Night Vacation-Terracana Ranch
Complimentary Water w/nightly stays
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Up to 2,500pts
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Annual draw - Two Night Vacation - Canmore Rocky Mountain Inn
Complimentary Snack Pack w/stay
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Up to 5,000pts
Local VIP 10% Discount
Free upgrades on available rooms at check-in
Annual draw - Two Night Vacation - Jasper Inn & Suites
Complimentary In-Room Gourmet Item or Restaurant Appy/Dessert
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Annual draw - Three Night Vacation Copper Point
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Exclusive VIP Gift - Annual Edition INNhotel Swag
Access to Exclusive Diamond Travel Special
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