Yes, our hotels allow both assistive animals and pets. (Hotel fees may vary.)

Are your reception desks 24 hours?

Most of our reception desks are open 24/7. Please call ahead if you require a reception desk at irregular hours.

When is Check In/Out?

Check-in is at 4 PM, check-out at 11 AM - but you may use our exclusive facilities all day on the day of check-out. Redeem your INNPOINTS © for early check-in and late check-out

Are there booking fees, cancellation fees, or hidden fees?

No, except a fee for cancellations within 24 hours of the reservation date.

Do you accept credit cards at the reception desk?

Yes, you may pay for anything at our reception desk with most major debit or credit cards.

How fast is your Free Wifi?

During peak hours, maintains below 250ms ping and above 2mb/s upload and downoad per user. Excludes Terracana, which has the central wifi in the main lodge for all users.

Continental Breakfast?

Most of our hotels offer free deluxe continental breakfasts for all our guests.

What is INNHotels VIP Rewards?

INNHotels VIP Rewards is our loyalty program to reward guests.

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Earn 1 INNHotels VIP Rewards point for every $1 spent and 2 Aeroplan points for every $5 spent on direct bookings
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BENEFIT BY TIERS	VIP	SILVER	GOLD	PLATINUM	DIAMOND
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VIP Booking Rates
10% Discount on Hotel Retail Items
Treat Bag for Pets
Local Discount Coupon Book
VIP Partner Deals
All Members
Enter draw for an all inclusive vacation of $2500
Select Best Available Rooms at check in
Access to exclusive VIP packages
Complimentary Water
Early/Late Check In/Out when available
Up to 2,500pts
Select a complimentary appetizer or dessert where available
Free Upgrades if available at check-in
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Up to 5,000pts
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VIP tickets to INNhotel special events when available
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VIP parking where available
Redeem points for upto 3 nights of your stay
Complimentary gourmet basket and charcuterie
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